University of Denver

Court Compass

Voice Lessons: What We Can Learn by Listening to People Who've Been to Court

Janet Drobinske
Dedicated judges, attorneys, and court administrators have the power to establish justice in our modern time. By gathering the input of those who use the court system, who rely on it to decide some of the most important issues in our lives—like divorce and child custody—we help ensure that the courts function in a way...

New Report Incorporates User Feedback in Designing a Simpler Process for Divorce and Separation

Logan Cornett
IAALS’ Court Compass project is all about incorporating user-centric design into courts’ reform process to engage and empower litigants in creating solutions and to help improve their trust and confidence in the legal system. The results of IAALS’ model workshops were just released in a new report, titled Redesigning...

IAALS’ Court Compass Project Receives Honorable Mention at World Justice Forum

John Montgomery
IAALS’ Court Compass project has received an honorable mention as part of the World Justice Project’s World Justice Challenge 2019. Thirty projects have been selected as finalists to be showcased at the World Justice Forum on April 29 – May 2, and IAALS Executive Director Rebecca Love Kourlis and Senior Director...

Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design

Natalie Anne Knowlton
Michael Houlberg
Today, IAALS announces the release of a new resource, Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design, on how best to solicit feedback from self-represented litigants and other court stakeholders. The tools provided in this guide come from the knowledge IAALS gained...

Courts Must Begin Meeting the Technology Needs of Their Users, Not Just Their Internal Systems

John M. Greacen
Courts are—to a great extent—in the business of customer service. A new IAALS report, Eighteen Ways Courts Should Use Technology to Better Serve Their Customers, provides a path forward to help courts use existing technologies to improve the user experience, particularly for those people who choose to represent...

IAALS and the North Carolina Judicial Branch and Equal Access to Justice Commission Partner on Court Compass Project

Michael Houlberg
Jennifer M. Lechner
The IAALS Court Compass project is exploring streamlined and simplified solutions that help people through the divorce and separation process. IAALS is partnering with the North Carolina Judicial Branch and the North Carolina Equal Access to Justice Commission to bring a design sprint workshop to Raleigh on August 11...

IAALS and the Iowa Judicial Branch Partner on Court Compass Project

Todd Nuccio
Natalie Anne Knowlton
The IAALS Court Compass project is exploring streamlined and simplified solutions that help people through the divorce and separation process. While the project aims to make the process better for all litigants, there is a particular focus on people who go to court without an attorney. The Court Compass project is...