Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design
Natalie Anne Knowlton
Michael Houlberg
Today, IAALS announces the release of a new resource, Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design, on how best to solicit feedback from self-represented litigants and other court stakeholders. The tools provided in this guide come from the knowledge IAALS gained...