University of Denver

Think Like a Client

New Data-Driven Report Provides Insight into What Clients Look For in Attorneys

Kelsey Montague
What is it that clients value in, and want from, their lawyers? How does a lawyer meet the requirements of their clients? This information has traditionally been gathered informally and only shared internally within offices that collect client feedback. To address this gap in our understanding, IAALS partnered with...

IAALS' First-of-its-Kind Study Will Determine What Clients Value in Their Lawyers

Carolyn A. Tyler
Zachary Willis
What do clients want from their attorneys? The answers to that question would seem to be key to understanding how to improve the quality and diversity of legal services. Identifying what clients value in their lawyers has been a challenge because clients are difficult to identify and survey. But, now we have a source...