Eighteen Ways Courts Should Use Technology to Better Serve Their Customers

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Courts are—to a great extent—in the business of customer service. Yet often, their focus when upgrading their technology doesn’t extend beyond their own internal needs. That’s a recipe for disaster in a world where consumers are increasingly getting… MORE

Efficiency in Motion

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Judges and attorneys from across the country point to dispositive motions as a critical area for reform. When used appropriately, these motions can make civil litigation more efficient, saving the court and the litigants time and money. But when… MORE

Listen > Learn > Lead

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The tech industry has long known something that courts are just beginning to discover: If you want to build a better mousetrap, you need understand the user experience directly from those who use the mousetrap. Courts around the country are… MORE

Initial Discovery Protocols

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These Initial Discovery Protocols for First-Party Insurance Property Damage Cases Arising from Disasters (Disaster Protocols) provide a new pretrial procedure for cases involving first-party insurance property damage claims arising from… MORE

Principles for Family Justice Reform

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As state courts around the country began developing plans to implement the broader civil justice reform recommendations developed by the Conference of Chief Justices in 2016, IAALS, National Center for State Courts, and National Council of Juvenile… MORE

Divorcing Together

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Every year, millions of married couples decide to divorce. The legal system provides a means for sorting out financial issues, dividing assets, dissolving the legal relationship, and setting arrangements for the children; however, it is well … MORE

A Model Process for Family Justice Initiative Pathways

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This publication is a supplemental guide to the Family Justice Initiative's Principles for Family Justice Reform and sets forth best practices to triaging domestic relations cases that match parties and cases to resources and services… MORE

Think Like a Client

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Understanding what clients want and expect from their lawyers is imperative for the provision of high-quality legal services, as well as for lawyers’ success in the legal profession. While we have anecdotal evidence that presents glimpses of answers… MORE

Guidance on Developing Problem-Solving Approaches for Families in Court

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Family courts operate within a larger court structure that generally reflects the traditional, adversarial approach, which can exacerbate existing tensions between partners or spouses, and, in cases involving children, can leave children caught in… MORE

Guidelines for Creating Effective Self-Help Information

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Self-represented litigants face a variety of challenges navigating the process without legal help. There are widespread efforts by courts around the country to assist self-represented parties, including the development of self-help materials. Not… MORE