Publications

This report examines why many states have begun to create a new tier of legal service providers who are not lawyers, and describes the similarities and differences between each program. The report is designed to be used as a resource for states interested in creating their own program to understand not only what other states’ programs consist of, but also the reasoning behind many of their decisions.

This report details the key discussion points from the Unbundled Legal Services in the New Normal conference, focusing on how the pandemic helped normalize digitization and the use of technology for legal service providers generally—and how to further advance unbundled legal services nationwide.

Through detailed case studies, this report showcases the innovation occurring in courts, self-help centers, legal aid centers, and law/public libraries in response to the COVID-19 pandemic. Lessons learned from these organizations can be helpful to others that are still updating their services or exploring adding virtual services.

This guide provides courts and similar organizations with the tools to create their own design sprint workshops wherein they can solicit the knowledge and experience from both self-represented litigants and other court stakeholders to simplify and improve court processes.

The findings in this research report focus on major themes revealed through the Cases Without Counsel study. In their own words, self-represented litigants and court professionals discuss the challenges involved in self-representation from their perspectives.