Pandemic Positives: Balancing Remote Services with In-Person Needs

As part of our Pandemic Positives Speaker Series, on March 25 IAALS hosted a webinar featuring Presiding Judge Clemens Landau of the Salt Lake City Justice Court and Sheriece Perry of the Massachusetts Trial Courts Office of Court Management, who discussed how their respective organizations were able to balance the necessity of remote services with their customers' in-person needs. A recap of the event is available here.

One major issue that the COVID-19 pandemic has highlighted is that the digital divide is very real, and it affects millions of people. Even though courts and legal service providers were forced to move most—if not all—of their services online, there remains a strong need for in-person services by those who lack access to the necessary technology. During this webinar, we heard from Perry and Judge Landau on what they have done to ensure that everyone is able to access their services, recognizing that some people need in-person support.