Court Compass

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Dedicated judges, attorneys, and court administrators have the power to establish justice in our modern time. By gathering the input of those who use the court system, who rely on it to decide some of the most important issues in our lives—like divorce and child custody—we help ensure that the courts function in a way that serves all of us.

IAALS’ Court Compass project is all about incorporating user-centric design into courts’ reform process to engage and empower litigants in creating solutions and to help improve their trust and confidence in the legal system. The results of IAALS’ model workshops were just released in a new report, titled Redesigning Divorce: User-Driven Design for a Better Process.

This week, IAALS Executive Director Rebecca Love Kourlis and Senior Director Brittany Kauffman have been attending the World Justice Forum at The Hague. The Forum has generated discussion around some of the most pressing legal topics in the world today.

IAALS’ Court Compass project has received an honorable mention as part of the World Justice Project’s World Justice Challenge 2019. Thirty projects have been selected as finalists to be showcased at the World Justice Forum on April 29 – May 2, and IAALS Executive Director Rebecca Love Kourlis and Senior Director Brittany Kauffman will be in attendance and speaking on panels.

Today, IAALS announces the release of a new resource, Listen > Learn > Lead: A Guide to Improving Court Services through User-Centered Design, on how best to solicit feedback from self-represented litigants and other court stakeholders. The tools provided in this guide come from the knowledge IAALS gained through the Court Compass Project design sprint workshops.

In the past several years, design thinking has gained traction in the legal field as a method for involving litigants and other stakeholders in developing improvements to the legal system. IAALS has taken design thinking one step further in applying a structured qualitative research approach to the process.

Our courts face a crisis of access. In a majority of family cases—divorce, separation, and custody issues—at least one party is self-represented. With upwards of 80 to 90 percent of cases involving a self-represented party, it is essential that self-represented litigants can navigate the process and know what to expect at key stages. Partnering with experts around the country, IAALS developed Court Compass as a way to engage court users in brainstorming ways to simplify the family court process.

The family justice system was built on the assumption that litigants would be represented by lawyers, but that assumption no longer holds true. It is no secret among lawyers, court staff, and judges—if not the general population itself—that more and more people are representing themselves through their divorce process, instead of hiring an attorney.

The IAALS Court Compass project is exploring streamlined and simplified solutions that help people through the divorce and separation process. After holding successful design sprints in Boston, Des Moines, and Raleigh, the Court Compass team is planning another design sprint in the Denver metro area.