News & Updates

What is it that clients value in, and want from, their lawyers? How does a lawyer meet the requirements of their clients? This information has traditionally been gathered informally and only shared internally within offices that collect client feedback. To address this gap in our understanding, IAALS partnered with Avvo to create Think Like a Client. This report uses an evidence-based approach to illuminate clients' preferences, needs, and expectations when working with their attorneys, providing valuable and much-needed insight into how lawyers can better serve their clients.

Limited legal license programs, such as the one in Washington state that NCSC is beginning to evaluate this month, can effectively contribute to the expansion of the way legal services are delivered. However, their success may be hampered if they are weighed down by excessive limitations and restrictions.

In one of the United States Courts' latest "Court Shorts" videos, nine federal judges discuss the rule of law and its role in both the justice system and our daily lives. One after another, the judges make it clear that the rule of law is a foundational part of our legal system—and our lives as Americans.

Pro bono work, while worthwhile and commendable, cannot supplant for the need for a significant change in the way our legal system is regulated. 

October 20–26 is the National Celebration of Pro Bono, and over a dozen districts across Colorado are offering a legal resource day or pro bono services sometime during the week. Additionally, probono.net offers a comprehensive list of events and services being offered nationally.

In two promising developments for regulatory reform, the Arizona Task Force on the Delivery of Legal Services published its official report and recommendations, and the Chicago Bar Association and the Chicago Bar Foundation announced the creation of a task force to identify regulatory reform recommendations. Arizona's recommendations reflect IAALS' vision for a consumer-centered regulatory system that will better meet the needs of all people. 

IAALS submitted this comment to the California State Bar Task Force on Access Through Innovation for Legal Services (ATILS) as part of its request for public comment on its tentative regulatory recommendations for enhancing the delivery of, and access to, legal services. Through our Unlocking Legal Regulation project, which is launching soon, we are partnering with Utah to bring bold innovation to the realm of legal regulation and the provision of legal services.

Alternative dispute resolution is becoming increasingly more prevalent in New York state civil courts, and New York recently announced a renewed commitment to ADR. Legal professionals believe ADR, and in particular mediation, could have a dramatic improvement in some areas of family law, including expediting divorce proceedings and—perhaps most significantly—decreasing the emotional havoc that divorce can wreak on both parties and their children.

NCSC's 2019 Trends in State Courts explores various ways to make state court processes both more user-friendly and relevant, from newly developed apps providing people with access to legal advice to remote technology options providing better access to justice for self-represented litigants. 

The legal profession is facing an unprecedented crisis in serving the needs of people with legal problems. If ever we needed an era of regulatory reform, now, during the age of technological disruption, is the time. California, Arizona, and Utah are all taking bold action—and IAALS is in the thick of it.

On Saturday, IAALS hosted its Pass the Gavel Dinner, celebrating Becky Kourlis as she stepped down from her 13-year tenure as IAALS' executive director as well as welcoming Scott Bales  into the position. 

In her final post as Executive Director, Rebecca Love Kourlis discusses the public’s low trust and confidence in the American legal system. IAALS will be rolling out the results of its research in the area over the next few months, and begins with three papers, which together kick off a part of the conversation IAALS calls “Are We at a Boiling Point?”

In the first-ever, broad-based research of its kind, IAALS is partnering with HiiL to assess the justice needs of people and businesses in the United States. The issue of access to justice is broader and deeper in our society than has historically been recognized. What we learn will provide the insight we need to reform the American legal system and tailor services to meet the needs of all users.

With heavy hearts we share the news of IAALS Senior Director Alli Gerkman’s passing after a long battle with cancer. There are no words that can adequately convey who Alli was—and who she was to us. Alli was a force of nature. She was a captivating presence and was remarkable in her ability to connect with others. Alli knew how to get things done and how to make things work. She knew what it meant to work hard and to laugh harder. She was a teammate and a friend. And she has left an incredible legacy.

From smartphones to video conferencing, there are numerous technology options that are simple, effective, and could make a great deal of difference in court users' experiences. IAALS' Eighteen Ways Courts Should Use Technology to Better Serve Their Customers explores some of these options and their potential impact on our civil justice system. 

Between 2016 and 2018, 11 states were awarded grants under the Justice for All Initiative. Now they've completed their strategic planning processes and are ready to begin the implementation phase, with common themes among plans being use of technology, strong governanance, and internal and external communications. 

Based on IAALS' model for out-of-court divorce, the Family Resolutions Specialty Court in Massachusetts helps parents of minor children work through issues related to divorce, separation, paternity, and more—and keeps the focus on the best interests of the child.

Innovations in the delivery of legal services can also be laboratories for testing innovations in legal education. Many innovations in education spring from the IAALS out-of-court divorce model and had an effect on the law students who participated in the on-campus center that provided the services.

Nevada, which directly elects nearly all of its state judges, has never implemented an official judicial performance evaluation program. Instead, between 1992 and 2013, the state’s largest newspaper conducted its own surveys of attorneys in Clark County regarding judges seeking reelection until their survey methodology came under sharp criticism. Now the surveys are set to return, with some significant retooling.

​In June, the National Center for States Courts released the second in a series of evaluations of civil justice reform demonstration pilot projects around the country. The report details efforts in the 22nd Judicial Circuit of Illinois, located in McHenry County, where the pilot primarily focused on implementing civil case management teams, tools, technology, and the pathways approach.